How To Install Chatbot On Messenger

Four years subsequently Mark Zuckerberg announced the arrival of Facebook Messenger bots, the technology has established its value for brands many times over.

Notwithstanding, they remain an underused channel with in that location "merely" beingness effectually 400k Facebook Messenger chatbots in active service.

Information technology appears there are plenty of companies who are notwithstanding to find how Facebook Messenger bots can boost their bottom line and customer experience through automation.

Besides see: How to Leverage Facebook Messenger Ads in 2022 and expect into The Future of Chatbots for Social Media.

What is a Facebook Messenger bot?

At the most fundamental level, chatbots offer a mode for organizations to automate many low-level client service functions.

Instead of waiting on hold to speak to a service agent, customers can chat with a bot to answer basic pre-buy questions, or to consummate the early stages of an RMA returns request.

Chatbots are supported by a range of different platforms, but Facebook Messenger is probably the most of import when it comes to dealing with shoppers.

After all, Facebook Messenger use now far exceeds that of the social network itself among consumers.

In fact, the top iv messaging apps at present take more active users than the superlative 4 social networks. Source: Business Insider

Customers simply click the "Bulletin" button on your Facebook folio (or website) and a Messenger session is launched automatically, allowing them to blazon a question and begin chatting with your bot.

With the right chatbot in place, virtually any client interaction tin be initiated and automated using Messenger.

The importance of bots

With a well-staffed client service section, bots may seem like a pointless extravagance—just they offer all businesses pregnant benefits, including:

• Reducing the workload for frontline staff, assuasive them to focus on more than complicated customer issues
• Being available 24/7/365—fifty-fifty when your staffed service desk is not
• Letting customers access basic information quickly and easily, increasing the convenience of your offer

What effect will these benefits have on your bottom line? Set to have your mind diddled.

Juniper Research estimates chatbots volition cut global business concern costs by $eight billion a year past 2022.

How to make a Facebook Messenger bot

Parade of Books showcases some of the awesome features y'all tin can add together to your Facebook Messenger bot. Source: Facebook via Mashable

Domino'south Pizza messenger bots are a slap-up example of service chatbots in action. The bot knows the questions that customers most oft ask on their Facebook page and, thank you to AI, they address these quickly and conspicuously.

These are some of the chatbot examples which you lot tin can learn from and implement for your own brand.

Considering the power of Facebook chatbots, you'll probably be surprised to hear that they can be congenital by anyone.

With tools like Chatfuel you tin build and deploy a bot in just 7 minutes—and you lot don't have to exist an experienced developer, either.

In fact, in that location is no coding required at all.

If you already have a Facebook page in identify, the bones bot edifice process looks similar this:

1. Sign upward for a Chatfuel account

Chatfuel'due south homepage.

Visit Chatfuel.com and click the Get Started for Complimentary button on the homepage. You lot will be prompted to log in to your Facebook account and grant Chatfuel permission to access your public contour and electronic mail address.

two. Link your Facebook page

With your Facebook login confirmed, you will be redirected to your Chatfuel business relationship dashboard. Click "Connect" to add your Facebook folio. Chatfuel volition show a welcome message to ostend the page has been linked successfully.

3. Create a Messenger greeting

The side by side footstep is to create a welcome message that volition exist shown to your customers when they launch a Messenger chatbot session. This message is extremely important considering it tells users what to do and what to expect.

• Go back to your Facebook page and click Settings -> Messaging
• Ready the Testify a Messenger Greeting switch to Aye
• Click Change
• Enter your welcome message into the box, and click Salve

Now when a client clicks the Message button (see stage 6) on your Facebook page, this message will be displayed first.

Product Hunt showcases a chatbot built with Chatfuel.

4. Create a welcome message

When a chatbot session is launched, your user is shown a 'welcome bulletin'.

This is where you can greet the customer by proper name and provide further hints virtually how to become the virtually from their chatbot session.

• In your Chatfuel dashboard, click Welcome Message
• Add your desired copy to the box—for example, "Hi {{outset proper noun}}, how can I help you lot?"

And that'south it—the changes are saved automatically. You lot can test the welcome message yourself by visiting your Facebook folio and clicking the Message push button.

5. Create a default reply

Sometimes a user will ask a question that the Facebook Messenger chatbot cannot reply. When this happens, y'all volition need a default reply to tell them what to do next (electronic mail support, reword their question, telephone call your helpdesk, etc.).

• In your Chatfuel dashboard, click the Default Answer push.
• Alter the placeholder text to something more friendly ("Sorry, I'1000 withal learning the ropes. Please try again!")

Again, your changes are saved automatically.

6. Unleash the AI

Setting up an AI Dominion in Chatfuel is fairly simple. Source: Chatfuel blog

The true power of chatbots comes from their utilise of Artificial Intelligence (AI) to fully understand what your customers are asking. Chatfuel uses keywords to train the AI system, so yous will demand to requite your chatbot some to work with.

• From the Chatfuel dashboard, select Set AI -> Add AI Rule
• Enter a keyword that you lot wait your customers to use like 'Aircraft' in the If User Says Something Similar To box
• In the accompanying Bot Replies with Text box, enter a useful reply similar "All orders over $10 qualify for free shipping. You tin can find out more about our shipping policies here," forth with a link to your aircraft info folio.
• Go on repeating this procedure for every bit many keywords as you lot like. Because these changes are fabricated in real fourth dimension, yous can test chatbot responses as you go.

It is worth speaking to your client service department to find out the nigh common questions they are asked and use those to set upwardly your AI.

7. Add a Message button to your Facebook page

Unfortunately, the Message push button mentioned in a higher place does not magically appear on your Facebook page—you lot have to add together it yourself. Here'south how:

• Get back to Facebook and click Add a Button
• In the popup window, select Contact Yous and Send Message
• When asked where the button should send people, select Messenger
• The Send Bulletin button is now displayed on your page—attempt clicking information technology to launch your Facebook Messenger chatbot.

Only the offset

There is much, much more that tin can exist done with Facebook Messenger chatbots, including creating galleries and other 'visual' elements to make the customer experience more pleasant.

Facebook Messenger bots can employ swipeable galleries to brandish a diversity of links and images to users. Source: Chatbot Academy

And using Chatfuel, you tin can also comport out Messenger-based marketing activities, like embedding a live chat widget on your website, acquiring users from comments on your Facebook folio and sending letters to anyone who has subscribed to your chatbot.

If you want to know more than about configuring and improving your offset Facebook Messenger chatbot, take a wait at the comprehensive Chatfuel tutorials and documentation on their website.

If y'all've followed this quick guide, you now know how to make a Facebook Messenger bot—and you're well on your way to improving the experience customers have when they attempt to contact your make.

That means you're also on the way to providing more efficient, lower price support to clients without compromising the quality of service. Thank you!

Source: https://www.falcon.io/insights-hub/topics/customer-engagement/set-up-facebook-messenger-bots-chatbot/

Posted by: grahamwifecing.blogspot.com

Share this post